Fixed-term frontline role assessing crisis and hardship support for residents. Hybrid, with three days a week in the borough.
Royal Borough of Kensington and Chelsea is looking for a Resident Financial Support Officer. It’s a fixed-term, full or part-time post based in London, with hybrid working, paying £41,739 a year. Applications close on Wednesday 11 November 2026.
About the role
Frontline role in the Resident Financial Support Service, assessing hardship and crisis support applications for residents of Kensington and Chelsea and Westminster. Based at Kensington Town Hall and reports into the service team.
About Royal Borough of Kensington and Chelsea
The Royal Borough of Kensington and Chelsea is the London borough council for the central west London borough covering Kensington, Chelsea, Notting Hill, North Kensington, South Kensington and Earl's Court. Based at the Town Hall on Hornton Street in Kensington, it provides borough services including schools, social care, housing, waste and planning.
What they’re looking for
- Customer-facing, admin or advisory experience
- Welfare, benefits or public services ideal
- Analytical ability and sound judgement
- Strong attention to detail
- Accurate, auditable case records
- Standard DBS check required
What’s on offer
- Generous annual leave allowance
- Local Government Pension Scheme
- Comprehensive training and learning hub
- Hybrid working, three days in borough
- Staff wellbeing initiatives
How to apply
You apply directly with Royal Borough of Kensington and Chelsea: the Apply button takes you to their full advert. The closing date is 11 November 2026.
Interested in this role?
You’ll complete your application on Royal Borough of Kensington and Chelsea’s website.
